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TELEPHONE ENGLISH

PHONING A COMPANY

by Bob Wilson at autoenglish.org

Learn how to call companies and receive calls from clients
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Getting through first time
Listen and read
  The caller makes the call
Telephonist: Wilson Imports. How can I help you?
Caller: Hello. This is Simon Perez calling from Sanchez Tiles
  Could I speak to Gregory Hamilton, please?
Telephonist: Of course. Could you tell me who's calling again?
Caller: Simon Perez from Sanchez Tiles
Telephonist: Thank you. Please hold the line.
  Irritating music
Telephonist: Hello, Mr Perez. I'm putting you through now.
Receiver: Gregory Hamilton speaking. How can I help?
 
Watch

Leaving and taking messages
Listen and read
  The caller makes the call
Telephonist: Wilson Imports. How can I help you?
Caller: Hello. This is Simon Perez calling from Sanchez Tiles
  Could I speak to Gregory Hamilton, please?
Telephonist: Of course. Can you tell me who's calling again?
Caller: Simon Perez from Sanchez Tiles
Telephonist: Thank you. Please hold the line.
  Irritating music
Telephonist: Hello, Mr Perez. I'm afraid Mr Hamilton is in a meeting right now.
Caller: Oh. Could I leave a message? Could you ask him to call me on 004496391011
Telephonist: Of course. Would you mind saying the number again, please?
Caller: That's Simon Perez on 004496391011
Telephonist: Thank you. I'll give him your message as soon as he is available.
Watch

 

Practise the key phrases
Listen and repeat
Caller:-
Could I speak to Ms Jones, please?
When will he be available?
Could you ask him to call me back?
Could I leave a message?
Telephonist:-
How can I help?
Could you tell me who's calling again, please?
Please hold the line
I'm putting you through now
I'm afraid he's not available
I'm afraid he's out of the office.
Would you like to leave a message?

If you have any questions or suggestions, please make them here

OTHER STUFF
TELEPHONE ENGLISH EXERCISE.pdf
TELEPHONE ENGLISH ROLE PLAY GAME
USEFUL TELEPHONE PHRASES.doc