how to write an email dealing with an order problem in english

 BUSINESS ENGLISH EMAILS 

PROBLEMS WITH ORDERS

 TO COPY AND PASTE  

by Bob Wilson at autoenglish.org

 
 

 

 

 

 

PROBLEMS WITH ORDERS

Copy and Paste

WHERE IS MY ORDER?

Dear Ms. Dubois,

We are very worried because we have still not received our order no. XDG 078. It should have arrived two weeks ago. Please could you look into this matter urgently and get back to us by return?

Regards,

John Wilson. (product manager)

WHERE IS MY PAYMENT?

Dear Mr Wilson,

We have still not received payment for order no. YZH 5003. Please could you look into this matter as soon as possible? Payment was due last month.

Regards,

Samuel Khan. (accounts manager)

DEFECTIVE GOODS

Dear Mr Sly,

We have received order no. CAC3001 and were very surprised to find that the goods were faulty. As a result, we are returning the goods today by courrier for your inspection. Please could you rectify this quality problem and resend the goods as soon as you can.

Please find attached a photo which shows the problem.

Regards,

Simon Chan (director of quality contol)

 

 

OTHER STUFF

USEFUL BUSINESS EMAIL PHRASES.pdf

BUSINES EMAIL EXERCISE.pdf

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TERMS OF PAYMENT

 

   
   

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